- Attrition –
o Issue: The attrition rate rose by five percent to reach 35 percent this
year.
o Causes: Odd working hours, monotony of work, limited growth prospects
both professionally and financially & little stress management.
o Solution: Retraining and Retention programs.
o Issue: Certified Training and Curriculum needed to ensure Quality of
Manpower. The Industry has a shortage of Professional Training
Institutes for managers, supervisors and agents.
o Solution: Earmark budgets for training & development.
- Health/Occupational Hazards –
o Issue: Odd, sedentary, stressful working conditions lead to Metacarpal
Syndrome, ailments of the back, digestive problems and
complaints of hearing difficulties.
o Solution: Enhance medical benefits, insurance, and introduce new health schemes.
