The call by the Centre of Indian Trade (CITU) for the unionization of Business Process Industry workers is not a progressive step. Such kind of initiatives create a bit skew ness in the entire industry which today is emerging as largest source of employment and generates much needed foreign exchange for the nation.

According to the Call Centre Association of India (CCAI), the employees of the Business Process Industry are essentially gray collar “Knowledge Workers” and cannot be equated to the traditional blue-collar work force in the traditional definition. The Industry is driven by top of the line human resource practices including but not limiting to health, wellness, compensation and business practices and puts the human resource at the its core. The work environment and compensation that is provided by this industry is one of the best.

The Human resources committee of Call centre Association of India is working closely with its members to address the changing demands of its workforce.

CCAI, Gurgaon
13 Oct 2005